Exploring Reference Interview

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  • In today's video, we answer the questions, you have been asked to provide
  • Reference interview
  • "Do you have any books on law?” *“I need information on bats.” Have customers ever asked you general or ambiguous questions ...
  • This video for public librarians discusses approaches to helping library patrons with legal research questions.
  • This is a training video I created for EDP 632 using Gagne's Nine Events of Instruction. For the purposes of this video, learners ...

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References Follow these steps for great customer service at the Kansas City Public Library! INF1310 Section 0101 Victoria Baranow Karolina Majka Holly Mayson Claire Baker. This class covers the basics of: • The

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